TrainingOur corporate approach to providing technical support is based on the fact that each customer’s application tends to be different and unique. As a result, each order is administrated by a project engineer responsible to ensure customer satisfaction with cradle to grave support. The project engineer becomes your main contact for system installation, training, warranty and problem support. This business strategy is proven to empower customers and minimizes lost energy and information due to communication problems.

  • We encourage you to take advantage of our factory-based test machine commissioning and customer training for no extra charge. Most test machines are able to be installed and configured by a factory trained customer, offering another path to save customers money. There is no limit to the number of attendees.
  • On-site installation and machine commissioning is generally performed by your project engineer. We work quickly to get you testing as soon as possible, therefore installations are performed within a day.
  • Our project engineers offer on-site customer training at the conclusion of the installation and commissioning process to get you comfortable with your new test equipment. Factory service engineers are also available for on-site visits as requested by customers for complex system troubleshoots.
  • Warranty support is available for a contracted period, resulting in either an on-site visit or depot repair plan with your project engineer. If your system requires a return for resolution, our corporate procedures ensure a regular documented status update to the customer.

Online Remote Support

TestResources customer support includes online remote software to enable project engineers to access customer site controllers and test software. Our ability to provide real time online remote support sessions and services has helped our customers with quick response problem solving and customer support. Our engineers are able to critically evaluate machine functionality, identify problems, train customers, and upgrade software products without need for on-site visits. The service is available through your project engineer at no cost during the warranty period. Call your TestResources technical support engineer and ask about our remote log-on capability.