(LAST UPDATED SEPTEMBER 2019)
What data do we collect?
The data that we may collect about you broadly falls into the following categories:
- Your name Company name
- Payment processing information
- Company or business postal address
- Company or business email address
- Business landline or mobile telephone number
- Delivery details
- As well as other non-sensitive personal information
- Your industry interests
- Your job title or job role
- Company business information
- Top-level demographic information
How do we collect your data?
You directly provide TestResources with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our website via your browser’s cookies.
TestResources may also receive your data indirectly from other providers such as trade show attendance lists.
How will we use your data?
TestResources collects your data so that we can:
- Respond to inquiries, process your order, manage your account.
- We may contact you for research purposes, or to tell you about our special offers and other services in accordance with your contact preferences. Where appropriate, we will obtain your consent to do so. If you no longer wish to receive communications from us, please follow the "unsubscribe" instructions provided in any of those communications.
- For analysis to support continual improvements to our products and services.
- Any other purposes specifically permitted by law
When TestResources processes your order, it may send your data to, and also use the resulting information from credit reference agencies to prevent fraudulent purchases.
How do we store your data?
Marketing: Subject to consent as may be required by applicable law, TestResources also uses data collected on our websites for the purpose of providing users with marketing information via mail or email. Users may opt-out of receiving messages at any time by clicking an “unsubscribe” link contained in any promotional or other emails that we send to users. Opt-out requests will be processed within 10 business days or such longer time as may be reasonable under the circumstances.
Customer and Technical Support: TestResources uses email as an avenue through which to provide customer service and technical support. We may contact the customer using data in an attempt to resolve an issue. We may also use personal data to proactively notify customers of technical issues which may affect them.
Transactions: TestResources processes data, including contact and billing information collected from individuals who wish to conduct a transaction. Information collected for transactions may include a payment card number and security code, although TestResources does not store such data. TestResources uses this data information to check purchasers’ qualifications and verify their identity, as well as for billing and shipping purposes, to provide the services and/or products the purchasers have requested.
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
What types of cookies do we use?
Essential cookies: These cookies are strictly necessary to provide you with our websites and services and to enable essential features, such as providing shopping cart or product application functionality. If you disable these cookies, we will not be able to fulfill your requests.
Performance and functionality cookies: These cookies collect information about how you use our websites and services and allow us to remember the choices you make while browsing. The information these cookies collect allows us to optimize our websites and make them easier for you to use, and it does not personally identify you. If you disable or opt out of these cookies, you may not be able to use certain features of our websites, applications, and services, and it may reduce the support or information that we can provide you.
Analytics and customization cookies: These cookies collect information we use in aggregate form to help us understand how our websites, applications and services are being used and how effective our marketing campaigns are, and to help us customize our websites. If you disable or opt out of these cookies, you may not be able to use certain features of our websites, applications and services, and it may reduce the support or information that we can provide you.
Advertising cookies: These cookies collect information about your browsing or shopping history and are used to make advertising messages more relevant to you. They perform functions like preventing the same advertisement from continuously reappearing, ensuring that advertisements are properly displayed, and in some cases selecting advertisements that are based on your interests. We may share this information with third parties to help create and deliver advertising personalized to you and your interests. If you disable or opt out of these cookies, you may not be able to use certain features of our websites, applications and services, and it may reduce the support or information that we can provide you.
Social networking cookies: These cookies are used to enable you to share pages and content on our websites and services through third-party social networking and other websites. These cookies may also be used for advertising purposes. If you disable or opt out of these cookies, you may not be able to use certain features of our websites, applications and services, and it may reduce the support or information that we can provide you.
How to manage cookies
You can set your browser to not accept cookies, however, in a few cases, some of our website features may not function as a result.
What are your data protection rights?
TestResources would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access - You have the right to request TestResources for copies of your personal data. We may charge you a small fee for this service.
The right to rectification - You have the right to request that TestResources correct any information you believe is inaccurate. You also have the right to request TestResources to complete information you believe is incomplete.
The right to erasure — You have the right to request that TestResources erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that TestResources restrict the processing of your personal data, under certain conditions.
The right to object to processing - You have the right to object to TestResources’s processing of your personal data, under certain conditions.
The right to data portability - You have the right to request that TestResources transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. Write to us: 701 Canterbury Road S, Shakopee, MN 55379 USA